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APC Success Booking Terms & Conditions

By booking a place on a course with us, Hillbreak (APC Success) Limited (hereafter, ‘APC Success’, ‘Us’, ‘We’), you, (the individual booking the course and the individual undertaking training), agree to abide by these terms and conditions. Please read them carefully.

  1. Booking and Payment
    1. Places are limited and subject to availability.
    2. Course fees and VAT are charged as quoted on the course website at the point of booking. You will receive confirmation of your booking from the APC Success online booking system and a VAT invoice will be issued separately at a later date.
    3. All course fees are payable in accordance with the terms of the invoice or in advance of the date of your first course module, whichever is sooner.
    4. If payment is not received by the due date as detailed above, we reserve the right to cancel your booking.
    5. We reserve the right to withdraw discounted prices should you fail to make payment by the due date.
  2. Cancellation and Transfer to Different Dates
    1. If you wish to cancel your place on the course you may do so by providing us with notice by email to [email protected] or telephone to 0333 090 3355.
    2. Cancellation more than 30 days prior to the date of the first course module will result in a full refund of the course fees paid, the writing off of your invoice if you have not yet paid, or (by request) your transfer to alternative course dates where available.
    3. If you cancel within 30 days of the date of your first course module, you will not be entitled to a refund of course fees paid and are liable for any outstanding fees to be paid. Transfer to alternative course dates may be requested, and subject to availability, will be permitted at our sole discretion, and will incur a £100 administration fee.
  3. Transfer to alternative dates
    1. If you provide more than 30 days’ notice of your wish to transfer to alternative dates, we will endeavour to accommodate the request pending availability at no charge.
    2. If you provide less than 30 days’ notice, transfers are permitted, subject to availability and at our sole discretion, and will incur a £100 administration fee.
    3. If updated course materials are required as the result of a transfer, they will incur a £70 charge regardless of notice provided. Updated course materials will not be provided if you receive a refund under clause 2.2 above.
  4. Failure to Attend
    1. No refund will be provided in the event that you fail to attend a session.
    2. If you miss a session, you may continue to attend subsequent sessions of the course you have booked.
    3. You do not have the right to transfer to another group or substitute another group session if you fail to attend.
  5. Intellectual Property
    1. The copyright and other intellectual property rights in relation to the course and all materials used therein remain the sole and exclusive property of APC Success. We grant the training participant a non-exclusive revocable licence to use and copy such materials for their sole use only.
    2. The sale, transfer, reproduction, and onward distribution of materials provided during the course of training is strictly prohibited.
  6. Personal Data
    1. Your name, job title, and organisation, as provided on the booking form, may be shared with other course attendees and host venues (where relevant) for the purposes of organising the course.
    2. Any other personal data you provide through booking or participating in the course will be held and used by APC Success, as an independent data controller, for the purposes of administering and running the course, and will be handled and protected in accordance with our privacy notice. To find out more please visit https://apcsuccess.co.uk/privacy-notice/.
      Any information you provide about reasonable adjustment requirements will be treated with confidence and used solely to administer the course and to provide suitable arrangements for your training.
  7. Course Cancellation
    1. APC Success reserves the right to amend or cancel any course for any reason. Should a course be cancelled, a full refund of the course fee will be provided. We accept no further liability in the event of cancellation, including for expense incurred as a result of cancellation.
    2. In particular, APC Success may cancel a course if it is unexpectedly unable to provide the course on the advertised dates due to staff illness or any other reason.
    3. We will make all reasonable endeavours to provide 10 working days’ notice in the event that a shortage of course attendees renders delivery of a course unviable.
    4. In the event that we cancel a course, you will have the option of booking the same course for an alternative date at no additional charge or receiving a full refund of the course fee.
    5. We reserve the right to make changes to a course (such as changing the location of delivery or changing tutors) and will make reasonable efforts to provide notice of such changes.
    6. We will not be held responsible for cancellation due to circumstances beyond our control, including, but not limited to, natural disasters, pandemics, strikes, or other unforeseen events.
  8. Reasonable adjustments
    1. We are committed to protecting all course participants from discrimination in accordance with the UK Equality Act 2010.
    2. We are likewise committed to accommodating all candidates pursuing APC qualification including candidates requiring reasonable adjustments as defined in the RICS Access Arrangements: Reasonable Adjustments related to a disability Policy and based on individual needs.
    3. If you wish us to consider reasonable adjustments as part of our delivery of training to you, you should give us as much notice as you are able.
    4. If RICS has decided that you are eligible for reasonable adjustments, and you would like us to accommodate them as part of our delivery of training, you need only inform us of the adjustments we can reasonably make. In this case you need not disclose any disability.
    5. If you have not yet applied for reasonable adjustments to the RICS, or if a decision is pending, you should provide us with sufficient details for us to understand your individual needs.
    6. If you have a disability but do not wish to request adjustments to our provision of training services, you are under no obligation to disclose it.
  9. Limitation on liability
    1. The course is intended for general training purposes only and cannot provide or be relied on for professional advice. APC Success accepts no liability for any loss suffered by any person acting or refraining from action as a result of the training or materials provided during or in connection with any course.
    2. Except in the case of death or personal injury arising from negligence or in the case of fraud or fraudulent misrepresentation, we shall not be liable for any special, indirect or consequential loss, or for any economic loss, and our aggregate liability under this agreement is limited to the amount of the course fees.
    3. Participants are responsible for their personal property while attending our training.
  10. Contract cancellation
    1. If the course booking is being made by an individual consumer (as opposed to a business) then you are entitled to cancel your booking with no charge (and with any fees already paid being refunded) during the period of 14 days starting the day after you place your booking. To do so, please email us at [email protected]. This cancellation right applies in addition to any cancellation rights under clause 2 above.
    2. In the event that you wish to cancel after we have delivered training or administrative services as part of your booking, we are entitled to deduct the cost of those services from any refund you are due.
    3. This clause 9 does not apply to business-to-business contracts.
  11. General
    1. Our acceptance of your booking will give rise to a legally binding contract between us based on these terms and conditions, governed by the laws of England and Wales. No variation will be valid unless in writing and signed by an authorised signatory of both parties. Any disputes will be subject to the exclusive jurisdiction of the English courts.

If you have any questions about these terms and conditions or invoicing and payments, please contact us by email at [email protected].

If you have any questions about course administration or wish to amend your booking, please contact us by email at [email protected] or call us on 0333 090 3355.

By making a booking, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Information about Reasonable Adjustments can be found at: https://www.rics.org/join-rics/assessments-information/access-arrangements